The 2018 Salesforce World tour stopped in the Big Apple on Thursday, April 26, 2018 and our New York City Salesforce Practice team was there in full force along with thousands of fellow Trailblazers! We’re proud to be part of the Salesforce community and even prouder to be a certified Salesforce® consulting partner.
It was a day focused on incredible new innovations, learning, networking, giving back, and having fun! In case you couldn’t score a front-row seat, here’s what you missed from the Salesforce World Tour.
5 TAKEAWAYS FROM THE SALESFORCE WORLD TOUR
1. The Fourth Industrial Revolution
The theme of living in the midst of the Fourth Industrial Revolution rings true. Technological innovation is transforming our lives in every way. Artificial Intelligence (AI), robotics and digital transformation are changing our industries. We’re all looking for ways to create more personalized connected experiences, respond smarter and quicker, innovate, and shape the future.
2. We Are All Trailblazers
In the inspiring keynote, "We Are All Trailblazers," Elizabeth Pinkham, Executive Vice President, Global Real Estate & Suzanne DiBianca, Executive Vice President, Corporate Relations, spoke about using the latest Salesforce CRM innovations – including Trailhead, Einstein AI, and Lightning – to blaze a trail to new heights and provide customers with a whole new experience.
3. Innovations in Artificial Intelligence
Our daily digital interactions, and even objects like cars, appliances, and clothing, generate an abundance of data. Artificial Intelligence helps us harness that data, make more sense of it, and use it to make work better and simpler.
Salesforce Einstein uses AI to deliver predictions and recommendations based on business processes and customer data. Businesses then use those insights to automate responses and actions, make employees more productive, and customers even happier. myEinstein lets developers take AI further to build custom smart apps.
Starpoint, a Yoh company, also uses AI. We are a certified Salesforce® consulting partner and can use our Salesforce Data Forensic Analysis to analyze your business – your Salesforce platform, the systems you’re using, your business processes, and your infrastructure.
Our analysis covers all areas of Salesforce and takes a granular look at the system to determine what’s working, what’s integrated, and how the system can be improved to ensure that you get the most out of your Salesforce investment.
4. Giving Back
All these technologies that help businesses grow revenue, streamline processes, and reduce costs can also help improve the human condition. That’s why Salesforce Ventures partners with Pledge 1% to encourage companies to make giving back a priority. Salesforce’s philanthropic model is the 1-1-1 Model, which dedicates 1% of Salesforce’s equity, 1% of Salesforce’s product and 1% of Salesforce employees’ time back to communities around the world.
Salesforce encourages everyone to join the movement and pledge 1% at pledge1percent.org.
As Salesforce CEO Marc Benioff says, “As businesses, we can be financially successful and, at the same time, we can make the world a better place for everyone…We can work together to ensure that this technology revolution serves humanity to its fullest potential and benefits all citizens, not just a chosen few.”
Now that’s a message worth spreading.
5. Salesforce Tower NYC
For a bit of fun, Salesforce displayed a Lego model of its new Salesforce Tower NYC right on Bryant Park.
About the Author: This blog was written by Diane Mammon, Vice President of Marketing at Starpoint Solutions, a Yoh company. Diane manages Starpoint's marketing, branding, social media and internal communications. She's happy to be a part of the Yoh team!