As 2017 comes to a close, staffing professionals are still struggling to overcome a major obstacle -- talent shortage.As Bullhorn’s 2017 North American Staffing & Recruiting Trends Report found, 60 percent of recruitment professionals had predicted that talent shortage would be a top concern throughout the year. Unfortunately, this will likely be an issue for 2018 as well.This puts the pressure on you to find the right candidates for your hiring manager. In a perfect world, you would be on the same page as them -- you research the talent pool, identify people with the right qualifications, and present the candidate to them. They would be thrilled and move them through the hiring process.
Of course, this perfect world doesn’t exist. In fact, you’re bound to face several rejections from your hiring managers, which is especially frustrating when you believe in the fit. It gets more discouraging as they continually say “no” when you’re certain you understand their talent needs and present awesome candidates.
Now is the perfect time to turn things around for the New Year.
Make 2018 the year of “yes” with these staffing resources
Collaborate with video interviews
Feedback is crucial to staying on the same page with your hiring manager. However, when any form of disconnect occurs, your entire feedback system will be thrown off. This is especially true when they’re turning down candidates.
So, it’s time to take a step back to reassess how and what type of communications you’re receiving.
Believe it or not, some managers may not fully understand why they’re turning candidates down. Which makes it impossible to relay a clear message back to you when a new search begins. Help them realign their thought process and provide more clear feedback with one-way video interviews.
After you’ve narrowed down candidates through initial screening processes, share one-way video interviews to get detailed feedback. This gives hiring mangers time to review interviews on their own time and even re-watch videos if they’re not completely sure about their decisions.
Then, help them make a list of pros and cons for each candidate. This allows you to go through and reassess why you put the candidates through and fully understand where the disconnect is happening.
Ask for real time notes and reactions
Some hiring managers take their time reviewing candidates. After thinking about them for a bit, they come back to staffing pros with a simple “yes” or “no” and may not actually remember the specific details about each.
Remember, even when a hiring manager likes a candidate, it’s important to know why. This way you can make educated decisions in the future. Of course, evolving staffing resources revolve even more around knowing why they’re turning candidates down -- especially, if it’s a reoccurring theme.
Create a scorecard for managers to use throughout the hiring process. Ask them to use one for each candidate and fill it out with their immediate reactions. Leave a space at the bottom for any extra notes. Having access to their immediate thoughts through notes gives you deeper insight and will also help them review and better understand their own hiring decisions.
Take out the checklist
When first meeting with your hiring manager, they likely gave you a checklist or detailed notes for each position. These lists are often idealistic and how they picture their “perfect” candidate. Which can cause them to dislike any candidates who don’t perfectly match the criteria.
Even though recruiters do their best to find every “perfect” candidate, they often don’t exist. So, it’s important to tactfully show them you’re finding strong candidates who fit the most important requirements.
A checklist is one of the most important staffing resources, but it should never be set in stone.
After hearing a “no,” ask your managers to go down the checklist with you. Explain why you feel the candidate fits into each one and then ask for their opinion. You may find they don’t agree that a candidate fits into a criteria you checked off. Or they might realize that while someone fit into every experience and skill category, the cultural fit just wasn’t there.
No matter what situation occurs, one of the best staffing resources is always listening. Then, revisit each checklist point step-by-step. Listen closely and take your own notes to ensure you’re getting a full understanding of their expectations.
Josh Tolan is the CEO of Spark Hire, a video interview solution used by more than 4,000 companies across the globe.