A leading property and casualty (P&C) insurance company, headquartered in Cincinnati, Ohio, is recognized for providing specialized insurance solutions tailored to meet the unique and complex needs of businesses across a wide range of industries. Operating through a network of experienced underwriting teams and distribution partners, the company delivers innovative risk management strategies and reliable financial protection.

The organization has grown rapidly through strategic acquisitions and partnerships, integrating new business lines and operational expertise to strengthen its market position and deliver exceptional value to stakeholders. As they continued to expand, the need to enhance operational efficiency became critical to maximizing value for its business lines and partners.

To support its growth and operational goals, the company sought a trusted partner to provide expert solutions for optimizing key areas of its business. They partnered with Yoh’s Professional Consulting Services (PCS) to deliver fully managed, expertly curated project teams that seamlessly integrated as embedded partners within their organization. Led by Yoh’s Senior Engagement Executive, a seasoned professional with over 25 years of experience in the P&C industry, these teams focused on driving improvements in three critical areas:

Platform Engineering (PE)

The PE Team developed a cutting-edge Internal Developer Platform (IDP) to empower teams with self-service infrastructure provisioning to reduce lead times and ticket volumes while enhancing the performance, quality, and reliability of deployed resources.

M&A Data Onboarding and Availability (M&A)

The M&A team is constructing a comprehensive data factory to automate acquisition data ingestion. This significantly accelerates the availability of data for internal use while maintaining 100% reliability in data integrity and accessibility. 

Service Desk Management (SD)

The Service Desk team is transforming the client’s Service Desk operations, encompassing Tier 2 support, asset management, ITSM, and desk-side support. By combining on-site and remote resources, this approach optimizes the support experience, ensures scalability, and maintains a streamlined footprint tailored to the client’s evolving needs.

Yoh’s PCS teams delivered measurable operational efficiencies across the client’s critical business areas. These initiatives collectively:

• Enhanced performance, agility, and scalability.
• Positioned the client for sustained operational excellence and scalable growth.
• Strengthened internal capabilities while driving innovation and reliability.

Yoh’s P&C client has achieved transformative operational efficiency, positioning their teams for scalable growth and enhanced internal capabilities. Yoh’s embedded expertise continues to drive innovation and reliability across their operations.

View All Case Studies