Merck Animal Health, a leader in the animal health industry, sought to expand its impact in the growing Pet Health and Recovery market. Their flagship service, Home Again, provides an innovative solution for lost pet recovery using RFID chips to retrieve critical information at animal shelters and veterinarian offices. Recognizing the opportunity to enhance their services and reach, Merck embarked on a transformative strategy to redefine their capabilities in this space.

To bring their vision to life, Merck Animal Health partnered with Yoh’s Professional Consulting Services. Yoh deployed a specialized team of Information Architects, Technical Architecture experts, Software Engineers, and Postproduction Support professionals to design, develop, and launch next-generation Home Again portals for end consumers, veterinarians, and pet shelters.

Key contributions of Yoh included:

• Strategic Design and Development: Collaborating with Merck to define, prototype, and build robust portals tailored to diverse users, ensuring an intuitive and seamless experience.
• Efficient Execution: Leveraging expert resources to meet aggressive delivery timelines and exceed expectations.
• Comprehensive Oversight: A dedicated Engagement Manager provided strategic leadership, ensuring smooth coordination and alignment across all phases of the project.
  
  

Yoh’s partnership with Merck Animal Health delivered exceptional results, including:

• On-Time and Exceeding Expectations: All deliverables and launch milestones were met or exceeded, showcasing Yoh’s commitment to excellence.
• Enhanced Capabilities: Beyond immediate execution, Yoh strengthened Merck’s expertise in time and materials (T&M) management, product development, and operational efficiency.
• Market Leadership: The successful deployment of the Home Again portals positioned Merck as a trailblazer in the dynamic Pet Health and Recovery landscape.

This strategic collaboration empowered Merck Animal Health to not only elevate their services but also set a new standard in pet recovery solutions. By leveraging Yoh’s expertise, Merck reinforced its commitment to innovation and excellence, ensuring continued leadership in the Pet Health and Recovery industry.

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