Navigating a crisis can be one of the greatest challenges a leader faces, yet it also presents a unique opportunity for growth and transformation. In this episode of our Back to Work podcast series, we explore how leaders can not only survive crises but emerge from them stronger, with teams that are more resilient and unified. It’s that delicate balance—acknowledging risk while seizing potential—that can define a successful leader in turbulent times.

Podcast host, Joe McIntyre, is joined by Ursula Williams, President of Staffing Industry Analysts (SIA), a leading research and advisory firm in workforce solutions. Ursula brings decades of experience in leadership and strategy, and she shares her firsthand experiences with crisis management, including the challenges presented by the COVID-19 pandemic. Whether you're a seasoned leader or just beginning your journey, this conversation is packed with insights you won’t want to miss!

Listen to the Full Podcast Episode:

COLLABORATION & cOMMUNICATION

In times of crisis, the key to effective leadership is decisiveness combined with collaboration. As Ursula emphasized, "when crisis hits, you have to move fast." Quick decisions are essential, but leaders can't act in isolation. Involving key team members in the decision-making process not only ensures better outcomes but also fosters buy-in and commitment from those who will be executing the strategy. By making them part of the solution, you create a sense of ownership and shared purpose, which is invaluable when swift action is required.

One of the most critical elements of crisis management is open communication. Ursula highlights the importance of being real, while staying positive and resilient. A leader needs to demonstrate vulnerability—listening to their team, asking the right questions, and being open to feedback. This transparency builds trust, ensuring that people feel heard and supported during uncertain times. Acknowledging that things may change rapidly is crucial, and being willing to course-correct when necessary can be the difference between success and failure. In times of crisis, adaptability is key, and leaders must remain in touch with evolving circumstances daily.

Control What You Can: A Key to Resilience

Resiliency involves understanding what you can and can’t control. In moments of crisis or uncertainty, it's crucial to focus on the factors you have influence over. This empowers you to adapt, stay productive, and remain optimistic even when the circumstances are less than ideal.

Ursula acknowledges that resilient people don’t get bogged down by things beyond their control—they focus on what they can do, act decisively, and pivot when necessary. This is a skill that can be developed over time by consistently reminding your team about the larger purpose and goals of the organization.

Encouraging individuals to take control of their own decisions, while accepting that not everything will go perfectly, helps to build a resilient culture. After all, resilience isn't about never facing setbacks—it's about how quickly you can recover and move forward when those setbacks happen.

Tune In for More

Curious to learn more actionable strategies on building resilience, managing change, and developing leaders who thrive under pressure? Listen to the full podcast episode to gain more valuable insights from Ursula Williams. From making swift, decisive choices to fostering a culture of adaptability, this episode is your guide to leading your team through the toughest challenges.