The role of contractors is more significant than ever. Contractors are a massive part of the global economy and continue to increase in popularity. The flexibility and ability to gain experience in different sectors is invaluable.

From the start of their contract assignment and throughout their time in their role, the support of the staffing provider directly affects their performance and overall work ethic. As a staffing provider, here is how you can build and maintain strong relationships with your contractors, leading to mutual success.

Start Strong with Onboarding

A strong relationship begins with a robust onboarding process. As Program Director, I hold an orientation to set contractors up for success. During this orientation, I make it a point to let my contractors know I am present on the job site, offering guidance and answering any questions. This personal touch helps contractors feel valued and supported from day one.

Setting clear expectations from the outset is also necessary. Contractors need to understand what is expected of them and what they can expect from us. By establishing these expectations early, we create a transparent and supportive environment.

SUCCESS IS MUTUAL

The success of our contractors directly impacts our overall success. My key performance indicators (KPIs) are based on their success, which is a powerful motivator for both parties. Contractors are motivated to perform well because they don’t want to disappoint, and I am driven to support them because their success is my success. This mutual dependence fosters a culture of shared achievement: we succeed together.

CONSISTENT toUCHPOINTS

Maintaining regular communication is vital, and my door is always open. I consciously stay in touch with our contractors, whether by offering candy in my office or proactively addressing potential issues. These consistent touchpoints ensure contractors feel supported and valued. With 250 people working for me, this open-door policy helps me stay connected and responsive to their needs.

Monitoring attendance and addressing issues before they escalate is a proactive approach that benefits everyone. By keeping an eye on time charts and engaging with contractors before managers do, we can address potential problems early on. This ongoing engagement helps maintain high attendance and performance levels.

pROVIDING NECESSARY RESOURCES

Ensuring contractors have everything they need to do a good job is crucial. When contractors feel equipped and supported, they are more likely to perform well, refer others, and consider permanent positions within the company.

My 31 years with Yoh have shown me that building strong, long-lasting relationships with contractors can lead to future client relationships and a reliable workforce.

eNGAGEMENT AND rECOGNITION

Regular engagement and recognition are essential for maintaining morale and performance. Monthly competitions, mass emails for policies and safety messages, sharing meals, and simply walking the floor to say hello are just a few ways we stay engaged with our contractors. Sharing kudos and celebrating their successes fosters a positive work environment.

the importance of continuous engagement

Recruitment continues after hiring, especially for contractors. You want them to feel comfortable and connected to their employers so they can perform at their best. They need to know who to turn to if they have issues and feel reassured that someone is looking out for them.

Staying connected with contractors provides invaluable insights into the workplace. The more we engage, the better we understand what happens daily on the job site. This insight allows us to make informed decisions and effectively support our workforce, driving us all toward success.

Highlighting the good along with the bad, providing reassurance, and offering constructive feedback can help contractors feel valued and motivated. By sharing their successes and maintaining consistent contact, we can help contractors reach their career goals, leading to conversions, referrals, and potential future clients.