PHILADELPHIA, PA – May 11, 2017 – Yoh, the leading international talent and outsourcing company owned by Day & Zimmermann, recently earned a spot among the top Managed Service Providers (MSP) in HRO Today’s 2017 Baker’s Dozen Customer Satisfaction Ratings.
Yoh has been recognized by HRO Today as a top customer service provider for its MSP services each year since 2011 and has also been recognized as a top Enterprise Recruitment Process Outsourcing (RPO) provider for the past two years.
“At Yoh, our industry experience coupled with our vast network of suppliers allows us to provide each of our clients with a focused, world-class MSP solution that’s tailored to their unique business goals and key market factors,” said Jonathan Grosso, Yoh’s Senior Vice President, MSP and National Accounts. “Earning recognition on the Baker’s Dozen list for seven straight years illustrates our unmatched commitment to our clients. This rating, stemming directly from valuable customer feedback, highlights our ability to increase visibility and insights into a company’s talent spend, while improving market-competitiveness and providing complete control through our extensive array of tools and best-in-class processes.”
The Baker’s Dozen Customer Satisfaction ratings rank the top providers based on customer satisfaction surveys of MSPs and are collected annually through an online survey distributed by HRO Today directly to buyers. The results of the surveys are analyzed across three subcategories: service breadth, deal sizes, and quality.
“Companies spanning all industries are identifying large gaps in their staffing services and require an expert partner who can manage that dynamic workforce and assist in predicting future talent needs,” said Grosso. “We pride ourselves on our ability to pair our deep expertise in MSP with advancements in technology and customer service in order drive tangible results for our clients.”
Yoh’s managed services programs are developed by managing the marketplace and creating talent communities for a wide range of business types and industries. Focused on developing an efficient staffing supply chain, MSP deliverables include contingent workers, independent contractors and SOW engagements for any number of suppliers.
For more information about the 2017 Baker’s Dozen Customer Satisfaction Ratings, visit www.HROToday.com.