“What are we spending money on?”
The client couldn’t answer this question for the longest time. Water-related services are needed all throughout the country so to make sure all consumers are being accommodated, it was urgent to begin recording all expenses, vendors and employees over not just one, but all 46 states they operate in.
Since managing public water utilities is such an important business, Yoh decided to wash out all previous tracking tactics in order to introduce one successful, efficient process.
Taking on the role of Managed Services Provider, it became Yoh’s goal to take a twisting dive into every area of the water-services business: manual labor, light industrial, administrative, clerical, call centers, executive-level account positions and IT. Yoh wanted to organize the way that each of these businesses tracked individual spending and resourcing.
Collecting scattered information and data from all over the place, Yoh organized and created a central process for keeping permanent and temporary staff, past and present vendor relationships, supplier information, expenses, and incomes under one, giant umbrella. With this, the client now has an immaculate view of how much money they are spending and how much effort they are putting towards each facet of the company. After Yoh came in, total savings in the first year after go live were $1,870,990, which was 13.5% of their total spend. That’s a lot of dough.
Through tracking, the public utilities company has brand new insight on what’s to come in the future. Yoh already found savings while consolidating company’s metrics and data, eventually obtaining an 8.15/10 manager satisfaction rating on the program after the first year of go-live. Additionally, Yoh provided insight into diversity spend, which was tracked and reported on with quarterly initiatives implemented based on those results.
Ultimately, the client just needed someone to rinse away the clutter so that they could find improvement, opportunity and clarity in the numbers.